Frequently Asked Questions

In order to provide the best experience possible for our customers, we have compiled a list of frequently asked questions about our custom door kickplates. If you have a question about our products that is not addressed here, please do not hesitate to contact us by calling (844) KICK-PL8 or send us an email at sales@DeckTheDoorDecor.com.


SHIPPING INFORMATION & POLICIES

What is your return / exchange policy on kick plates for doors?

Because we make our products custom just for you, we can not accept returns or exchanges for any of our kick plates.

What is your shipping policy?

All single orders include free shipping from UPS. Shipping insurance is included on your order, so if there is a complication or problem with shipping we will get it taken care of promptly. Please include your e-mail address for tracking information. Because our kick plates are shipped directly from the manufacturer, they unfortunately cannot be shipped to PO boxes.

How long do orders take to ship?

You can expect to receive your custom kick plate 2-4 days after production is completed. Production is typically 2 weeks or less for Decor Kick Plates. Some custom, monogrammed and business logo kick plates for doors may require up to 4 weeks for manufacturing to be completed. We aim to surprise you with an early delivery.

What if my kick plate is damaged in shipping?

Should your product be damaged during shipping, take a photo on arrival and e-mail it to us. We will send you a new replacement kick plate as soon as possible.


ORDERING YOUR KICK PLATE

What forms of payment do you accept?

We accept all major debit and credit cards, as well as PayPal.

How do I know what size kick plate to order?

Generally speaking, your kick plate should be the width of your door, minus 2 inches. For front doors our 8 inch x 34 inch size is often a good fit, and for all other doors generally our 6 inch x 30 inch plates fit. However, it you should still measure to ensure the best fit as door sizes have changed over time. You can find detailed instructions here on measuring for your door protection plate.

Do you offer custom sizing on kick plates for doors?

Of course! Our two standard sizes are designed to fit most doors. However, for custom or older doors, custom sizing may be required. We can make any sized kick plate for a small additional machining cost. Just send us an email at sales@DeckTheDoorDecor.com with your specific requirements if you do not see the size you need offered on our site.

Do you offer gift cards?

Yes! To purchase kick plate gift cards, please contact us.

Do you offer any sort of discounts?

As a matter of fact, we do! You can get a $10 reimbursement for sharing your brand new kick plate on social media (Facebook, Twitter, Instagram, or Pinterest). Note that you must share your post with 10 or more friends and provide proof to us to be eligible.

Are these products patented, copyright protected and trademark registered?

Yes, all of our kick plates for doors products are patent pending, registered copyrights, and the Deck the Door Decor trademark is registered.


INSTALLING YOUR KICK PLATE

How do I install my kick plate?

Our kick plates for doors are super easy to install! However, please use caution and discretion when handling a kick plate for your door, as the edges tend to be sharp. Please see our Installation and Mounting Guide and Video for more detailed information.

What if I want a kick plate for my doors, but I’m renting? Are they removable?

We offer both permanent and semi-permanent mounting options for our products. For renters, we highly recommend using the included 3M tape as it makes for easier removal and does not require the drilling of holes. You can select your preferred installation method upon checkout.


MORE INFORMATION

If you have a question about our kick plates for doors that is not answered here, please give us a call at (844) KICK-PL8 or email us at service@DeckTheDoorDecor.com. If you are ready to buy, check out our selection of door kick plates online and place your custom order today!